![]() And if you decide not to go ahead, you’ll only be charged the minimum £125 for 30 minutes of the engineer’s time. If you’re happy with the quote, your engineer will start work straight away. However, if your repair is going to take longer than this, your engineer will give you a fixed-price quote. Over a third of our customers get their problem solved within 30 minutes and only pay £125. ![]() You’ll get a 12-month guarantee on the work, so if the same problem happens again, we’ll come back to put things right. One of our expert engineers will look at your boiler and give you a quote from £125 to £549, depending on how long the repair will take.ĩ0% of our customers are quoted between £125 and £300. Damage caused by someone else you used for repairs or design faults. ![]() Removal of sludge and scale or the damage they cause.Any additional necessary work such as improvements to your heating or repairs needed to bring these up to current standards.Initial repair doesn’t include the cost of gaining access to make the repair and any unrelated faults which we’ll quote separately.12-month guarantee on all our repairs and parts.All parts and labour included (conditions apply).All repairs to your boiler, controls, and central heating.12 months of ongoing Central Heating Breakdown Cover.Initial repair and any directly related faults with no upfront cost.If we can’t cover your boiler because parts aren’t available, we’ll cancel the cover and the engineer will let you know about other chargeable options. We’ll then cover future repairs to your boiler and heating system for 12 months. If the original fault was a broken boiler and there are unrelated faults, such as a leaking radiator, we’ll provide a separate quote for each repair. If they can repair it, they’ll fix the fault no matter how long it takes. Our engineer will look at your boiler and central heating. Put simply, a user on a 99% reliable smartphone cannot tell the difference between 99.99% and 99.999% service reliability! With this in mind, rather than simply maximizing uptime, Site Reliability Engineering seeks to balance the risk of unavailability with the goals of rapid innovation and efficient service operations, so that users’ overall happiness-with features, service, and performance-is optimized.Don’t just get your boiler fixed – get your whole heating system covered for the next 12 months as well.Īfter the repair, if your boiler or central heating breaks down again for any reason, we’ll send an engineer round to sort it. Further, users typically don’t notice the difference between high reliability and extreme reliability in a service, because the user experience is dominated by less reliable components like the cellular network or the device they are working with. It turns out that past a certain point, however, increasing reliability is worse for a service (and its users) rather than better! Extreme reliability comes at a cost: maximizing stability limits how fast new features can be developed and how quickly products can be delivered to users, and dramatically increases their cost, which in turn reduces the numbers of features a team can afford to offer. “You might expect Google to try to build 100% reliable services-ones that never fail.
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